Moon Palace Nizuc, Alfredo V. Bonfil ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Deluxe Ocean Front Kids & Teens

Max:

4 persons

45 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Deluxe Garden View Kids & Teens

Max:

4 persons

45 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Superior Deluxe Ocean View Kids & Teens

Max:

4 persons

45 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Centre

Alfredo V. Bonfil 19.1 km

Airports

Cancun (CUN) 12.4 km

Isla Mujeres (ISJ) 40.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Options!

“During my stay, I was amazed by the variety of dining options available. I indulged in meals at the Mexican, Italian, Indian, and Japanese restaurants, and each offered a unique culinary experience. While the Italian restaurant was a bit short-staffed, the food quality was still excellent. Every meal left me looking forward to the next, with something new to try each day!” view full review

Kids Loved It!

“I traveled with my young kids, and they absolutely loved the play area! The amenities catered wonderfully to families, with countless activities available for children. Although the pools at our resort were a bit cold for swimming, we enjoyed visiting the Sunrise resort where the warmer pools made for a perfect day of fun in the water!” view full review

Relaxing Oasis

“The spa facilities were truly impressive! I took advantage of some much-needed relaxation time at their wellness center. The tranquil environment and luxurious treatments allowed me to unwind and rejuvenate completely. This experience was a highlight of my vacation and something I highly recommend.” view full review

Luxurious Accommodations

“I was thrilled with the spacious and elegantly designed room during my stay. The modern amenities and plush furnishings created a comfortable atmosphere that made my vacation feel even more special. The stunning view of the pool and ocean from my room added that extra touch of luxury.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors

Sports & Fitness

Fitness centre
Water sports
Tennis court
Golf course
Yoga class

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's menu
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Night club
Entertainment
Garden area
Spa & wellness centre
Jacuzzi
Massage
Public Bath

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Location

Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500

Map view

Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500

City landmarks

Moon Palace

1.1 km

Event hall

Moon Palace Arena

720 m

Moon Palace Golf Club

1.5 km

Spa Centre

Spa

1.7 km

Theme Park

Xoximilco

3.2 km

Theme Park

Ventura Park Cancun

4.2 km

Carr. Cancun - Tulum

Piston Pueblo

3.0 km

Golf Course

Riviera Cancun Golf Resort

2.8 km

Amusement Park

Wet 'n Wild

4.2 km

Golf Course

Cancun Country Club

4.8 km

TPC Cancun Country Club

4.8 km

Nearby

Event hall

Moon Palace Arena

460 m

Restaurants

Momo

320 m

Moon Palace Complex Adjacent to lobby

La Gondola

250 m

Carretera Cancun-Chetumal

Bugambilias

290 m

Carretera Federal 307 Km 340 Moon Palace

Palapa Fragata

320 m

Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort

Manglar Buffet Restautant

600 m

Carretera Cancun-Tulum Km. 36.5 Moon Palace Golf Resort & Spa

Reviews and Ratings

Feedback from previous guests about their experience

58%

liked the resort and would come back again

5.8/10

Guest rating

Rooms

7.8

Location

6.0

Service

5.2

Dining

5.0

Grace

United Kingdom, March 2025

6.2/10

My stay at the resort had its highs and lows. The rooms were spacious and clean, which I really appreciated. However, the service left a lot to be desired due to aggressive upselling tactics. I found the dining options for breakfast somewhat disappointing. While the facilities were decent, the overall experience didn't quite match the price I paid.

Rooms

8.0

The rooms were spacious and clean, providing a comfortable place to unwind. I did feel, though, that they didn't offer anything particularly special compared to other options that were significantly more affordable.

Service

5.0

The staff was friendly but their approach felt excessive and aggressive, especially regarding the upselling of memberships. This lack of transparency was frustrating during my stay.

Location

Dining

5.0

Breakfast options were limited and lacking variety, which was a downside for me. I expected more from a resort setting.

Facilities

7.0

The resort offered decent facilities, but I felt that the amenities could have been better maintained, particularly regarding access to water sports.

Liam

United Kingdom, February 2025

6.0/10

I had a rather mixed experience at this resort. While the rooms were spacious and clean, I found the service at the on-site restaurant a bit overwhelming and aggressive at times. The dining options, particularly breakfast, were limited which was disappointing. The facilities, on the other hand, were generally enjoyable but not as abundant as I would have liked. Overall, it offers good value for a comfortable stay, but a few improvements could be made.

Rooms

8.0

The rooms were spacious and very clean, providing a comfortable environment for relaxation.

Service

5.0

Service was overly aggressive, especially at the restaurant, making the experience quite uncomfortable.

Location

6.0

The resort is quite expansive, making the limited availability of activities a bit frustrating.

Dining

5.0

Breakfast options were limited, leaving much to be desired for a fulfilling meal.

Facilities

7.0

The facilities were adequately maintained, but the lack of activities was disappointing.

Tom

United Kingdom, February 2025

5.6/10

I had a mixed experience at this resort. While the rooms were spacious and clean, the aggressive upselling tactics from staff were off-putting. The location is nice with plenty of activities nearby, but I felt the dining options could use improvement. Overall, it's decent but not without its flaws.

Rooms

7.0

The rooms were spacious and clean, providing a comfortable stay. However, I noticed they were pretty similar to other suites I’ve stayed in, and the extra cost didn’t seem justified.

Service

5.0

The staff was friendly, but the upselling for the Grand resort and time share membership felt excessive. Their approach lacked transparency, which really detracted from my experience.

Location

6.0

The resort is well-located with various activities, but having only two hobie cat sailboats for the size of the resort was frustrating.

Dining

5.0

Breakfast options were very limited, and I expected a bit more variety considering the resort setting.

Facilities

6.0

The facilities were decent, but the overall amenities felt a bit lacking given the number of guests.

Connor

United Kingdom, December 2024

5.8/10

I had a decent stay, with spacious and clean rooms that offered comfort. However, I found the upselling tactics a bit off-putting. The location was fine, but it was disappointing to see a lack of available activities. Overall, it’s a good option if you’re looking for comfort, but there are some areas that need improvement.

Rooms

8.0

The rooms were spacious and clean, equipped with all necessary amenities for a comfortable stay.

Service

6.0

Service was friendly but often felt aggressive in their attempts to promote membership offers.

Location

5.0

The location was adequate, but the available amenities like hobie cat sailboats were limited, which was a letdown.

Dining

6.0

Breakfast had local fruits available, but I felt the options were a bit limited for variety.

Facilities

5.0

The amenities were decent, but having only two hobie cat sailboats for such a large resort was quite disappointing.

Nicholas

United Kingdom, December 2024

6.2/10

I had a pleasant stay at this resort where the cleanliness and spaciousness of the rooms truly stood out, making me feel quite comfortable. The service was friendly, but they were a bit overzealous about promoting their time share membership. The location was convenient for accessing the beach, though I did find the dining options a tad lacking at breakfast. Overall, it offered good value for money, but there are definitely areas for improvement.

Rooms

8.0

The rooms were spacious and clean, which made my stay quite comfortable.

Service

5.0

While the staff was generally friendly, the aggressive approach to upselling the time share membership was off-putting.

Location

7.0

The location was convenient for accessing the beach, which was a plus.

Dining

5.0

The dining experience could use more variety; breakfast options were quite limited.